Search Results
Registration & Account
How do I join Nutrien Rewards?

Nutrien Rewards is an invitation-only program available to eligible Nutrien Ag Solutions customers.

To join, you'll need:

  • An active Nutrien Ag Solutions account
  • An invitation to join the program

Once you've received your invitation, simply complete the online registration process to activate your membership.

Membership is free and points never expire.

What do I need to register?

To register, you'll need your Nutrien Ag Solutions account number and access to the email address linked to your account.

You'll be asked to create a password containing:

  • A minimum of 10 characters
  • At least 1 uppercase letter and 1 lowercase letter
  • At least 1 number
  • At least 1 special character

Once your registration has been completed and verified, you'll receive an email confirming your account setup within 5 business days.

I've forgotten my password. What should I do?

Select "Forgot Password" on the login page and follow the prompts to reset your password.

If you continue to experience difficulties, please contact the Nutrien Rewards team.

How do I update my contact details?

Log in to your Nutrien Rewards account. To reach your profile: 

  • On desktop: click the green button in the top right corner of the page, then select "My Account" from the dropdown menu.

  • On mobile: tap the hamburger menu at the top of the page, then select "My Account".

 From here, you can update your personal details and communication preferences at any time.

I have a new Nutrien account number. What should I do?

If you've opened a new Nutrien Ag Solutions account, please contact the Nutrien Rewards team so the account can be linked to your membership. 

Email: nutrien.rewards@nutrien.com.au

↑ Back to top

Earning Points
How do I earn points?

Members earn points when purchasing participating products through their Nutrien Ag Solutions account at participating Nutrien Ag Solutions branches. You can view participating branches here.

Points are automatically allocated to your Nutrien Rewards membership at the end of each month, after eligible purchases are made.

Which products earn points?

Points can be earned on a range of participating products across categories such as crop protection, seed, animal health and other agricultural inputs.

To identify participating products, you can:

How do I maximise my points earning opportunities?

Talk to your Nutrien representative or local branch about participating products and review your monthly points statement for current bonus point promotions available through the program.

 

How can I check my points balance?

Your points balance can be viewed anytime by logging in to your Nutrien Rewards account.

You'll also receive a monthly points statement outlining your current balance and earning activity.

When are points updated?

Points balances are updated monthly and reflected in your online account.

Do my points expire?

No. Nutrien Rewards points never expire.

↑ Back to top

Redeeming Rewards
What can I redeem my points on?

Points can be redeemed across hundreds of rewards, including:

  • Mastercard gift cards
  • Technology and electronics
  • Homewares
  • Cooking appliances
  • Outdoor and recreation gear
  • Clothing and apparel
  • Sporting and entertainment experiences

 Available rewards may change throughout the year.

How do I redeem a reward?

Simply browse the Nutrien Rewards website and select your preferred reward.

If the reward is eligible for Points + Pay, use the slider on the product page to choose how many points you’d like to use towards the redemption before adding the reward to your cart.

Once you’re happy with your selection, add the reward to your cart and proceed to checkout.  

Can I see my previous reward redemptions?

Yes. Log in to your account and visit My Account and select Transaction History to access your full history of points added and redemptions

↑ Back to top

Points + Pay
What is Points + Pay?

Points + Pay allows you to use a combination of Nutrien Rewards points and a Visa or Mastercard credit/debit card to redeem selected rewards.

This means you don't have to wait until you've accumulated enough points to cover the full reward value.

How does Points + Pay work?

When viewing an eligible reward, simply use the slider to select how many points you'd like to contribute and pay the remaining balance by card.

A minimum points contribution applies to all Points + Pay redemptions.

I can't use Points + Pay. Why?

Points + Pay requires a minimum points contribution towards the reward.

If you're unable to access the feature, you may not have sufficient points to use this payment option for your selected reward. Check your available points balance or contact the Nutrien Rewards team for assistance.

↑ Back to top

Delivery & Orders
How long will it take to receive my reward?

Please allow approximately 6–8 weeks for delivery of physical reward items.

Where can my reward be delivered?

Rewards can be delivered to a physical address within Australia.

You can also select for your rewards to be delivered to your local Nutrien Ag Solutions branch.

Can rewards be delivered to a PO Box?

Physical rewards cannot be delivered to a PO Box.

Mastercard gift cards are the exception and may be mailed to a nominated PO Box address.

Is delivery included?

Yes. Delivery costs are included for reward redemptions within Australia.

↑ Back to top

Returns & Support
What if my reward arrives damaged or incorrect?

If you've received an incorrect, damaged or faulty item, please contact the Nutrien Rewards team within 14 days of receiving your order.

Email: info@nutrienrewards.com.au

Can I return a reward if I change my mind?

No. Reward redemptions cannot be returned or exchanged for change of mind.

↑ Back to top

Member Updates & Opportunities
Will I receive program updates?

Yes. Members receive a monthly points statement via email, outlining their latest points balance and earning activity.

These communications may also include:

  • Supplier news and updates
  • Educational articles
  • Industry insights
  • Product launches
  • Promotional and bonus point offers
  • New reward items
  • Upcoming sporting and concert events available for redemption
Are supplier study tours available?

From time to time, members may be invited to enter draws for supplier study tours and exclusive events.

Opportunities vary throughout the year and are not guaranteed.

↑ Back to top

Mastercard Gift Card Rewards
What’s the difference between a physical and digital Mastercard?

A physical Mastercard is posted to your nominated address or PO Box.

A digital Mastercard is delivered electronically via SMS and can be added to a compatible digital wallet.

How long does it take to receive a Mastercard?
  • Digital Mastercard: within 7 business days
  • Physical Mastercard: within 28 days

If your card has not arrived within these timeframes, please contact the Nutrien Rewards team.

When does my Mastercard expire?

All Mastercard rewards have a minimum expiry period of 12 months from the order date. Please refer to the expiry date displayed on your card or within your digital wallet for the applicable expiry date.

Where can I use my Mastercard?

Once activated, Mastercard rewards can be used anywhere Mastercard is accepted, subject to the card's terms and conditions.

How do I check my Mastercard balance?

Balance information can be accessed through the card provider's portal or app used to activate your Mastercard.

I've entered the wrong mobile number for my digital Mastercard. What should I do?

Contact the Nutrien Rewards team as soon as possible at nutrien.rewards@nutrien.com.au.

If the card has already been issued, a 7,500-point redirection fee may apply.

I’ve lost my digital Mastercard activation SMS. What should I do?

If you’ve lost your original activation SMS, please contact the Nutrien Rewards team at nutrien.rewards@nutrien.com.au.

We can resend your activation link; however a $4 reissue fee will be deducted from the available balance on your card.

Can I change my mind after redeeming a Mastercard?

No. Mastercard reward redemptions cannot be cancelled, refunded or exchanged for change of mind.

↑ Back to top

Events & Experiences
When will I receive my event tickets?

Event information will generally be sent approximately one week before the event. This information will include details about the event, along with instructions on how to receive and accept your tickets.

Once this information has been sent, your tickets will be transferred to the email address associated with your redemption. If you have not received your tickets within 72 hours of the event, please contact the Nutrien Rewards team on nutrien.rewards@nutrien.com.au.

How will my tickets be delivered?

Tickets are typically delivered during the week of your event. Depending on the event, tickets may be:

  • Emailed directly to you; or
  • Transferred via the ticket provider, such as Ticketmaster or Ticketek

If you would like your tickets sent to a different email address, please contact the Nutrien Rewards team as soon as possible so we can update your details before tickets are issued.

I haven’t received my event tickets. What should I do?

If you haven’t received your event tickets within 72 hours of the event, please contact the Nutrien Rewards team at nutrien.rewards@nutrien.com.au.

What happens if an event is cancelled or postponed?

If an event is cancelled or postponed, we'll contact impacted members as soon as information becomes available from the event organiser and advise of any alternative arrangements, credit options or refunds where applicable.

 

Are food, beverages, travel or accommodation included?

Unless specifically stated in the event description, travel, accommodation, food and beverages are not included as part of an event redemption.

Please refer to the event details listed on the website at the time of redemption for information on what's included.

↑ Back to top

Terms & Conditions
Where can I find the Nutrien Rewards Terms & Conditions?

You can view the full Nutrien Rewards Terms & Conditions by clicking here.

↑ Back to top

}